Superior Support anywhere, at any time.

CASI strives to provide comprehensive technical support to guarantee the best possible performance out of your system. Excellent service starts by understanding the root of the customer’s problem, and CASI works diligently to understand all of the customer’s needs. Remote access through CASI’s SolidComm allows for engineers to personally monitor and troubleshoot issues. No matter where or when the issue arises, CASI can be there.  Our warranty service includes a variety of supports for the customer. From spare parts, preventative maintenance, customer site visits, to extended warranty – we provide the support you need.

For non-urgent service requests or to place a parts order, please follow the link below and complete our Service Request Form. One of our Customer Service Specialists will contact you within 2 business days.